New York, NY, 10176, USA
23 hours ago
Product Operations Manager, Membership
**About the Role** At Uber, our Product Operations team plays a crucial role in scaling products globally, ensuring they meet the diverse needs of users worldwide. As a **Product Operations Manager** on the **Membership** team, you will focus on **Uber One** , our premier membership program, helping to shape, launch, and refine products that enhance user engagement and drive growth. You'll work cross-functionally with product, engineering, marketing, and operations teams to develop **go-to-market strategies** , lead market testing, and ensure seamless execution across global markets. Your work will be instrumental in making Uber an essential part of users' everyday lives. We're looking for a strategic thinker with experience in **product operations, growth, or go-to-market execution** , who thrives in a fast-paced, **data-driven environment** . You'll need strong communication skills to align cross-functional stakeholders and drive product adoption at scale. By leveraging user insights and experimentation, you'll help optimize Uber One's global offerings and ensure that membership products continue to evolve to meet user needs. If you're passionate about shaping the future of Uber's membership experience, we'd love to have you on board! **What the Candidate Will Do:** + Project manage and lead launches for products globally + Design and implementation of best tools, processes, and operating models for membership product launches + Develop a solid inbound strategy for bugs, features, and partnerships + Advise product teams on the impact, feasibility, and prioritization of features + Surface and advocate for critical insights from the business to advise product roadmap and strategy + Define the operating structure and processes + Lead a community of strategic leaders, globally, to encourage a significant impact on the business + Maintain regular communications with key team members across the org + Ensure functional partners are aligned on key objectives for the program/product + Advise product teams on the global feasibility of products throughout the product lifecycle + Develop an end-to-end product rollout plan, and project-manage implementation + Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch + Track core business metrics related to the product + Create playbooks, trainings, and supporting documentation for product features + Work with engineering teams to define test cases, lead bug bashes and enable smooth launches **Basic Qualifications:** + Minimum 4 years of experience in operations, business consulting, finance or a similar analytical role + Deep analytical experience, SQL Proficiency + Strong communication skills, ability to lead meetings daily + Large-scale, global project/ program management experience + Ability to work with XFN and global stakeholders + Ability to use data to inform and support critical decisions + A desire to learn, highly motivated self-starter, with an eagerness to learn and grow + Ability to foster collaboration and facilitate teamwork + Effective prioritization and documentation + Strategic alignment, able to bring key partners across functions together + JIRA Proficiency **Preferred Qualifications:** + Prior experience working on global projects, or in an international setting + User or market research experience + Economics or quantitative experience + Technical experience + Data Analytics experience + MBA, Masters For New York, NY-based roles: The base salary range for this role is USD$133,000 per year - USD$148,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$148,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
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