About the role

The Product Operations Manager will assist the team with daily support, reporting, special projects, and other tasks to support key priorities. You will help to maintain a foundation for excellence by reinforcing product strategy with best practices, business processes, and defining and maintaining product policies and documentation. Other responsibilities include providing communications on releases and maintenance and responding to internal product inquiries. The Elsevier Product Operations Team is responsible for product and operational management of platforms, applications, and services for Nursing and Health Education products.

Responsibilities:
· Provide daily support for internal sales, customer success, and billing teams to help improve
engagement and usage of internal applications.
· Assist Product Team with managing new application requirements and release communications
· Interact with internal teams to represent requirements and understand key customer needs and
market basics.
· Assist with training development and implementation
· Represent product teams by owning and executing internal processes and communications.
· Provide ad-hoc and annual reporting and metrics.
· Assist with projects, as well as product, platform, LTI, and LMS activities.
· Understand and keep on top of emerging educational and learning technology standards and how
they may be applied within the organization.
· Perform research and special projects.

Requirements:

· Possess strong understanding of and experience with key technologies, including LTI and LMSs in
the market.
· Understanding of product delivery and development lifecycle.
· Ability to communicate clearly and concisely with colleagues on various teams across internal
departments including Technology, Sales, Marketing, and Customer Support.
· Detail-oriented with excellent analytical and technical skills.
· Self-starter personality; comfort with ambiguity and working in a fast-paced environment.
· Able to compare and evaluate various possibilities to make actionable recommendations that
consider business and customer implications.
· Ability to manage and prioritize multiple tasks and projects at once.
· Track record of demonstrating initiative.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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