Tempe, AZ, 85282, USA
5 days ago
Product Operations Manager - Digital
**Innovate here. And see your ideas come to life.** It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship. **Job Overview** **Position Schedule:** Full-Time The Digital Portfolio Operations Department is responsible for operationalizing the standards, strategies, and processes for how our digital products and services are delivered and ensures portfolios and product teams are set up to deliver consistently and with low friction. This department is an agile-run department and serves as an ambassador for agile principles across all aspects of product development. In order to drive continuous improvement and seamless agile product delivery. The Product Operations Manager focuses on: • Financial Management • Resource Management • Reporting and Insights • Communication Strategy • Process Optimization In short, our goal is to transform the efficiency of the entire product team by streamlining critical routine tasks and facilitating better communication across the whole organization. Responsibility Summary: + Be the financial reporter of each portfolio to the Director. Partner with the Director and their leaders to provide monthly financial reports using Apptio. + Streamline and perform routine tasks for the large, complex product team(s) and portfolio related to funding, invoicing, resource management and their governance processes. + Maintain oversight of product team roadmaps, templates, guides, and references for product teams. + Establish and roll out best practices related to portfolio and product processes, communications or metrics and ensure consistent practices are used across the product teams. + Responsible for the product tools and advocating for change with tool owners to drive efficiency and effective collaboration with product teams. + Act as the portfolio and product's data champion. Make the right data available to portfolio leadership and product teams or maintain key datasets by working with product leadership, data owners, or data analysts to establish key metrics, reporting, and visualizations. + Drive cross product, project, or program collaboration to ensure Portfolio Owner, Product Manager or product leadership has necessary information to effectively deliver a customer-centric product. Team Responsibilities: • Serve as a key influencer on enhancements and improvements to the team processes, systems and workflow tools. • Serve as a resources for peers and proactively assist as knowledge gaps are identified. • Accountable for proactively maintaining capacity and other work-related documentation. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) . **Hiring Minimum:** $84100 **Hiring Maximum:** $143100 Read More About Job Overview **Skills/Requirements** What Experience You'll Need: + BA/BS degree or equivalent years of experience working in product management, project management, or program management roles in technology or operational teams + 3+ years experience in financial management for an area.3+ years' experience delivering outstanding user or stakeholder experiences. + 3+ years project management experience, including Agile or SAFe frameworks. + Exceptional organization skills and attention to detail + Experience executing and working in cross-functional team environments and working with 3rd parties to drive results + Experience working with data to identify trends, generate insights, and problem solving + Ability to juggle multiple activities at once and ensure timely delivery of each. What Might Set You Apart: + Experience working with Apptio, Clarity, Aha!, Jira, and Tableau + Experience with financial analysis + Experience with data and infrastructure teams + MBA or graduate degree a plus. Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://www.edwardjones.com/us-en/why-edward-jones/about-us/corporate-citizenship/purpose-in-action) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO
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