Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Operations Specialist

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Position:
The Customer Engagement & Delivery team is looking to grow our Research function for handling the Research, Validation and Testing of subscription merchants. Our Product Operation Specialists excel in collecting deep secondary data, ensuring the quality of data collected, validating the data and testing through primary research to ensure it meets quality. This data would be used to drive the product, and it is critical for the success of the company, hence this is a high-visibility, high-impact role.

Role:
●\tThe ideal candidate has research experience in finance, professional services, technology, information or media or related industries
●\tThe candidate has a good understanding of the subscription merchants and the payment landscape in Brazil.
●\tThe candidate has a strong interest in collecting, synthesizing and analyzing information from multiple sources
●\tThe candidate has an ability to work within a fast-growing organization and work on multiple projects with tight timelines.
●\tThe candidate has a strong attention to detail and high bar for quality when delivering work.

Requirements:

●\tMinimum of 3 years of work experience in secondary or primary research roles
●\tExperience over a range of research projects is welcome
●\tYou have a degree level education
●\tComfortable with collaboration tools Microsoft suite include MS Teams, OneDrive, and Word/Excel/PowerPoint
●\tComfort with speaking, reading and writing Brazilian Portuguese
●\tStrong communication skills in English and Brazilian Portuguese
●\tShould be operationally creative, solution-oriented, self-motivated, and persistent

Responsibilities:

●\tResearch global B2C subscription merchants
●\tValidate the research based on internal standard operating procedures and methods.
●\tTesting the details collected during the research phase, including signing up for subscriptions, performing actual cancellations through email,chat and phone, noting the merchant responses and thinking on your feet to improve success rates.
●\tReporting progress to Research lead and communicating with the head of data on milestones achieved
●\tEnsure that the required data is collected, transformed and made available for our internal teams and/or external partners.
●\tSupporting senior stakeholders in other “quick wins” for key business outcomes in Finance, Product, Sales and Customer Success.
●\tContribute to simple and innovative ways to ingest, transform, store and analyze various data sources.
●\tProvide recommendations for enhancements of testing data specifications, processes and products.
●\tClearly document findings, procedures, and recommendations.
●\tBe the subject matter expert on all subscription merchants within the market

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.