About this role:

This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI). GPI’s mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Product operations Associate, who will work on Customer Experience by making sure that customer interactions are managed in a timely manner according to the guidelines and policies. You also could work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast-paced lean startup team at an established brand, this is the role for you. A successful Product Operations Associate will gain a deep understanding of business operations, technology research and product management.

What you’ll do:

Communicate with external and internal stakeholders through various channels (SugarCRM, email, Hotjar, etc.) maintaining a positive, empathetic and professional attitude at all times

Successfully manage content for Gartner Peer Insights, a ratings and reviews platform for IT software

Assist users with product issues and help to maintain a high user experience level

Handle crisp and timely communications - both written and verbal​

Work towards streamlining processes and building best practices around reducing TAT and maintaining/enhancing quality

Engage with different GPI teams/stakeholders through targeted, crisp and timely communication

Build comprehensive understanding of processes to ensure end-to-end delivery on product platforms.

What you’ll need:

Bachelor’s degree with 0-2 years in Digital Products space, followed by experience in Tech/IT industry preferably in product operations/operations field

Excellent command over written and verbal communication. Proficient in business communication

Ability to handle difficult stakeholders - exhibit courtesy, empathy and apply understanding to all interactions

Excellent attention to detail, including ability to identify, dig into, and remedy errors

Knowledge of SugarCRM or any other CRM tool (such as Salesforce) is a plus

Microsoft Office expertise – Advanced Excel, PowerPoint

Passion for continuous, metrics-based process and operational improvement

Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

Competitive base salary

Flexible work environment

A great work culture

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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