Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position: Product Owner, Service Management Platform

Location: Strong preference for EST time zone. CST time zone may be considered.

Division summary

The goal of MSD Service is to become an elite service organization demonstrating innovation and digital transformation, to drive customer business outcomes solutions. The Director Service Innovation role is at the forefront of service and solutions thinking, consistently driving the organization's strategic approach towards developing digital service and solutions value proposition for our customers.

The Product Owner, Service Management Platform role is critical to support the ongoing development of our SAP C4S (Cloud for Service) platform.

You will be responsible for the ongoing leadership of the platform post implementation. We are therefore looking for an experienced Product Owner with strong leadership skills who is able to drive a long-term roadmap and vision for the platform and work closely with key partners to determine business needs and priorities.

Join us in shaping the future of our critical Service Platform!

Key Responsibilities:Represents the business, customers and end-usersDefines divisional business requirements and acceptance criteriaOwns product backlog and prioritization, including development of user storiesAssists sprint planning and sprint review meetingsGuides the team towards building the right solutionGives final acceptance to completed user stories and sprint resultsConducts product demos to collect feedbackPlans product plays which transform the way the business engages with customers, drives demand and generates revenue and return on investmentIdentifies product expansion opportunities to include new use cases and customer experiencesCoordinates the projects and their interdependencies, management and utilization of resources across projectsTracks development of capabilities against schedule, forecast and objectives, reporting status to program, service and executive teamsManages stakeholder-communication

Minimum Qualifications:

Education:

Bachelors degree requiredMasters degree preferred

Experience:

Service management and management system industry experience5+ plus years experience as a Product OwnerDemonstrated expertise with various industry PM methodologies like AGILE, SCRUM, SAFe

Knowledge, Skills, Abilities

Ability to think strategically, but also have attention to detail in execution.Ability to analyze situations, apply independent judgment, discretion and initiative to address problems and develop practical, thorough and creative solutions.Ability to gather and analyze data and to understand issues from a broad, strategic perspective.Exceptional interpersonal and networking skills, including listening and interpretive skills; strong consultative and persuasive skills; and expertise in working effectively and creatively with a wide variety of individuals and groups.Have a validated, strong bias towards executionPassionate about Innovation and Disruptive thinking, clear ability to be an out of the box problem solver.Strong focus on quality, robustness and maintainability of products and processes.High energy level with ability to embrace and model the Thermo Fisher Scientific values of Integrity, Intensity, Innovation, and InvolvementAbility to travel up to 10% globally.

Why Join Us:Innovative Environment: Join a forward-thinking team that values creativity and innovation.Professional Growth: Opportunities for continuous learning and career advancement.Impactful Work: Contribute to the development of high-quality products that make a difference in the industry.Collaborative Culture: Work in a supportive and inclusive environment that encourages collaboration.We offer:

The opportunity to become a part of the fastest-growing division in our company, offering opportunities for career advancement and skill development. You will work in a modern work environment, where we offer flexibility in terms of working hours.

Benefits:Flexible working hours to better balance your personal lifeFurther benefits crafted to support your physical, financial and personal wellbeing.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.