2024-09-23
US, GA - Atlanta, Atlanta Position Type: 4
Job ID: 24-33846 Apply Now

HOW YOU LL HELP US KEEP CLIMBING (overview & key responsibilities):
Air Lines is seeking a creative and driven team member with a passion for travel, employee and customer experience, and design to join our team. Onboard Service (OBS) is leading an effort to transform how we do catering by:
1. Building a new, industry leading, end-to-end catering system
2. Enhancing current customer and employee-facing programs
We are looking for a dynamic, strategic, and experienced Product Owner to assist our team with these transformational efforts. The Product Owner will combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry leading food and beverage experience for our customers.
The Product Owner will work off the team s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design, and improve employee (e.g., Back office, Flight Attendant, Reservation Specialist) and customer satisfaction. The successful candidate will work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support execution of our catering transformation. The candidate will work to ensure development requests are well understood and deliverables meet business needs, all while balancing long-term flexibility and speed to market.
The Product Owner Digital Catering Solutions position is based in Atlanta, GA.
PRIMARY FUNCTIONS:

Works with stakeholders to build out initial requirements and user stories through the creation of process mappings to form a deep understanding of business processes to then drive functional requirement documentation
Participate in daily Scrum ceremonies with IT, vendors, and business counterparts to score backlog items based on potential impact, development effort, hypothesis confidence, and strategic fit
Partner effectively with the IT organization and external partners in the execution of projects supporting the Catering Transformation
Define success criteria and metrics of new products/releases and perform post-implementation analysis
Work collaboratively to ensure functionality seamlessly integrates through Flight Attendant and customer facing channels while delivering expected value
Communicate and coordinate with key stakeholders across the organization to share priorities, product roadmap, and key learnings

Quals--
WHAT YOU NEED TO SUCCEED (REQUIRED QUALIFICATIONS)

Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership
Bachelor's degree or 3-5 years of relevant work experience
Should have at least 3 years of previous experience with gathering requirements from stakeholders
Must be self-motivated, intellectually curious, and results oriented, capable of meeting or exceeding deadlines
Must have strong attention to detail, the ability to work autonomously, and manage multiple requests with varying timelines
Must possess strong written and oral communication skills
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)

WHAT YOU NEED TO SUCCEED (PREFERRED QUALIFICATIONS)

Bachelor's degree. Preferred major in Technology, Business, Management Information Systems
3-5 years of working Agile product owner experience with prior experience leading or developing others in the Agile methodology
Experience working in an Agile environment and has written features and user stories
Working knowledge of tools like Agility One (VersionOne)
Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
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