Full Time Contract Title: Product Owner/CRM Specialist Location: Hybrid Hato Rey, PR Length of Contract: One year Position Description: This role combines the strategic responsibilities of a Product Owner with a deep focus on CRM systems, particularly Dynamics 365. The Product Owner will drive the development and optimization of CRM-related products and services, ensuring alignment with business goals and delivering exceptional value to customers. Primary Responsibilities + Product Innovation and Launch: Overseeing the entire product lifecycle from ideation to launch, ensuring innovative and successful products. + Agile Team Leadership: Serving as a liaison between the operations team and the Agile development team, fostering collaboration and communication. + Business Process Optimization: Continuously analyzing and improving business processes to enhance efficiency and minimize errors. + Product Backlog Management: Defining, refining, and prioritizing the product backlog to ensure alignment with business goals and efficient development. + Agile Team Facilitation: Guiding and supporting the Agile team in following Agile methodologies, ensuring adherence to standards, and fostering a collaborative environment. + Stakeholder Communication: Representing the team to external stakeholders, leaders, and other teams, ensuring transparency and alignment. + Product Strategy and Vision: Defining the product vision, goals, and roadmap, and communicating them effectively to stakeholders. + Team Development and Collaboration: Fostering a positive and collaborative team culture, supporting individual growth, and promoting teamwork. Qualifications + Agile Team Experience: Having at least 2 years of experience working in an Agile environment shows practical knowledge of Agile methodologies and team dynamics. + Product Owner Experience: 1+ years of experience as a Product Owner showcases a solid understanding of product ownership responsibilities, including backlog management, prioritization, and stakeholder communication. + Healthcare Industry Experience: Familiarity with the healthcare industry's unique challenges, regulations, and workflows is crucial for successful product development in this domain. + CRM System Experience: Ability with a CRM system, especially Dynamics 365, is essential for managing customer relationships, gathering feedback, and understanding market needs. + ERP System Experience: Experience with an ERP system, preferably Dynamics 365, is beneficial for understanding business processes, data management, and integration points. + Agile Tools Experience: Familiarity with tools like Jira or Azure DevOps is necessary for efficient project management, task tracking, and collaboration within Agile teams. + UX Strategy and Design: A strong understanding of UX principles and the ability to create customer-centric solutions are essential for designing products that meet user needs and driving adoption. Education & Certifications + BS in Software Engineering, Computer Engineering, Computer Science, or equivalent IT work experience + Certified SCRUM Product Owner (CSPO) is a plus Equal Opportunity Statement: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices. Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. About RCM: RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.