Product Owner London Full Time January 15, 2025 Find out more Product Owner

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role

Are you ready to help lead the charge on one of the most visible and business critical platforms in our business that impacts the lives of millions of customers?

We have a unique opportunity to join the Domestic & General Product team as a Product Owner for Bright.

Bright is D&G’s flagship greenfield platform designed to deliver best-in-class repair management for our customers around the world. It’s a complex, multi-faceted platform that will redefine how our business manages repairs with both customers and repair partners alike. With its ambitious scope and strategic importance, Bright is a cornerstone of our future success.

You will lead a dynamic squad focused on developing and launching a suite of innovative solutions to meet the demands of our business.

You must have strong technical capabilities to support engineering decisions to ensure our business processes are delivered effectively and are scalable.

You will navigate a landscape of diverse stakeholders and operational complexity whilst balancing competing priorities to make a tangible impact to millions customers lives during a stressful moment.

Key Responsibilities

Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of innovative solutions. Develop deep insights into user needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations. Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations and Service to define product requirements, prioritise features, and drive product roadmap execution. Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features. Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to the complex world of repair management. Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimization. Immerse yourself in our business processes and distil clarity from complex as-is processes to design the to-be future state. Become a subject-matter expert on the product and its users and develop trusted opinions to support the product evolution. Drive ways of working improvements and foster a great working environment.

Skills and experience:

Proven track record in technical product management, with a focus on designing and launching innovative products through data-driven product development. Comfortable with complex backend and frontend systems and supporting the engineers to create scalable technical solutions. Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad. Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders. Agile and adaptable, comfortable working in fast-paced, evolving environments. Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives. Familiarity with agile product development methodologies and cross-functional team leadership.

Behaviours:

Displays and continuously develops their deep understanding of the context (customers, metrics, market). Is a true collaborator, both within the squad and with business partners in other functions. Forms and maintains strong relationships with stakeholders. Has a test and learn mindset – thinks big but starts small to validate early. Shows curiosity in new technologies and is able to think creatively and join the dots between ideas and information. Is a storyteller and can communicate a vision and new ideas in a way that inspires others. You love to find simplicity within complexity by getting into the detail and understanding the problem space, becoming the go-to SME.

We offer lots of great benefits! Some of which include:

Competitive salary and annual discretionary bonus 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave Training opportunities as well as clearly defined career progression Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Attractive company pension schemeLife assurance – employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services Salary Finance – access to savings and borrowing through payroll Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans – interest free loans to help spread the cost of annual travel tickets Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

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