Job Description

Key responsibilities:

Manage the Member Services product Road map, including Patient Advocacy, Resolution Advocacy (Balance Bill) and Medical Management with overlap to the CompassConnect solution.Translating the business needs into User Stories which the Agile team can understand and work from.Applying the concepts of Minimum Viable Product (MVP), to shape “what to work on next.” Being able to take the initiative and make decisions, to keep the team moving forward.Preparation and Participation in PI Planning.As a member of the extended Product Management team, the Product Owner is heavily involved in program backlog refinement and prep for Program Increment (PI) planning and plays a significant role in the planning event itselfSprint ExecutionMaintaining the team backlog – With input from System Architect/Engineering and other stakeholders, the Product Owner has the primary responsibility for building, editing, and maintaining the team backlog.Sprint Planning – The Product Owner reviews and reprioritizes the backlog as part of the prep work for Sprint Planning, and communicates story detail and priorities and ensures the team aligns and agrees on a final Sprint plan Just-in-time story elaboration – Most backlog items are elaborated into user stories and acceptance criteria for implementation. The Product Owner should be able to write user stories or help guide others with this task.Accepting stories – The Product Owner works with the team to agree on accepted story completion. This includes validating that the story meets acceptance criteria, its Definition of Done (DoD), etc. Understand enabler work – While Product Owners are not expected to drive technological decisions, they should be able to understand and document the scope of the upcoming enabler work in collaboration with System and Solution Architect/EngineeringParticipate in team demo and retrospective – Product Owner collaborates with their team and any other stakeholders in the team demo and Sprint RetrospectiveManage Product Roadmap to ensure that the team consistently meets or exceeds roadmap milestone goals and metricsThis includes collecting, synthesizing and maintain a repository for market in feedback and roadmap managementContribute to market-in primary and secondary product researchThis includes collecting, synthesizing and maintain a repository for market in feedback and roadmap managementPrepare and communicate product/program level status reporting and metrics to key constituents, stakeholders, and executive team; produce product related reports and/or dashboardsPossess the ability take complex concepts and/or designs and distill them down to an easily digestible presentation for appropriate audienceWork with Product Leadership to ensure process, procedures, and tools for the execution of the Product roadmap are effective and efficientSupport launch and delivery activities of new products and releasesServe as a subject matter expert for product and provide support where needed including sales, client facing teams and clientsContinuous improvement and refinement on tests based on pre-production validation, post-production results and feedback from other groups (Configuration Department, Research Department and Operations teams) as neededParticipate in Incident Management, Problem Management, and Continual Service Improvement activities as neededKeep abreast of issues to identify enhancements and process improvement opportunitiesActively contribute innovative ideas and support ad hoc projects, including time-sensitive requestsAccurately scopes out projects, sets objectives, and goals, develops schedules, measures performance against goals, and evaluates resultsEnsure adherence to quality assurance guidelinesMaintains awareness of and ensure adherence to ZELIS standards regarding privacy.

TEchnical Skills:

Proficient/Advanced Microsoft PowerPoint skillsetProficiency other Microsoft Office products - Outlook, Word, ExcelExperience with the Altassian suite of products (Jira, Confluence, etc.) and/or Product Board is a plus

professional experience:

5-10 years of product management or product delivery experienceA hands-on leader who thrives in an entrepreneurial, collaborative, and growth-oriented environment Agile software development methodology experienceBackground and / or understanding of the healthcare industryCreative problem-solving skills, leveraging insights and input from other parts of an organizationDemonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skillsStrong excel skills requiredFinancial modeling and strong analytic skillsAbility to travel as required meeting team and department goalsDemonstrated leadership ability with cross-functional teams, knows how to get things done both through formal channels and the informal networkAbility to think and act strategically, and as well as execute tactically with bias toward actionConsistently demonstrate ability to act and react swiftly to continuous challenges and changesExcellent analytical skills with data and analytics related solutionsExcellent communication skillsStrong organization and project / process management skillsStrong initiative, self-directed and self-motivationGood negotiation, problem solving, planning and decision-making skillsAbility to manage projects simultaneously and achieve goalsExcellent follow through, attention to detail, and time management skills

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.  

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.