Job Description:

In global Consumer Care we are deploying new infrastructures, provide global governance and cross division support to all functions at global, regional and market level. We manage and ensure the governance, deployment and execution of the whole digital ecosystem for Consumer Care as well as the integration with other parts of the business and deployment of new services across all channels. We need a program manager to coordinate, track, follow up and drive for execution on plans of each new project related to our global growth at scale of Consumer Care. 

What are we looking for?

Education & Professional Qualifications: 

University degree level required 

Project Management related training & certification would be a plus 

Certifications: 

ITIL Certification: Demonstrated understanding and application of ITIL principles and practices, including service lifecycle management, service strategy, design, transition, operation, and continual service improvement 

Or  

PRINCE2 or Agile Methodologies: Knowledge and practical experience with PRINCE2 or Agile project management frameworks, including project planning, execution, monitoring, and closing, as well as iterative development and continuous improvement 

Experience and Mindset: 

Expertise in project/program management 

Entrepreneurial spirit 

Digital savvy 

Language: 

English (written/spoken) is a must 

Change Management: 

Proven experience in managing and implementing change within an organization 

Focus on minimizing disruption and ensuring successful adoption of new processes or systems 

Technical Proficiency: 

At least a minimum understanding of technical terms and IT deployment processes 

Impact Analysis: 

Ability to analyze the impact of changes on business operations 

Correlate these changes to the interests of various stakeholders 

Future-Proof Design: 

Responsible for designing and implementing future-proof capabilities that ensure the long-term sustainability and adaptability of our systems and processes 

What will be your key responsibilities?

Manage the different demands for new services from other functions and funnel into the Care workstream to track and ensure from roadmap to execution 

• Manage the future deployment at scale of new services in the Consumer Care space, through the digital growth transformation framework 

• Centralize all tasks, actions, updates with KPI and Insights to share with the required audience and steering committees on each project 

• Ensure Care operations are sustained in each activated market with follow up, flagging potential opportunities for improvement and optimization, be force of proposition to drive change where needed 

• Travelling to meetings could be required punctually and depending on sanitary situation 

What can you expect from Mars?Work with diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.

#TBDDT

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.