Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The mission

Within ING, there is ING Analytics (INGA) - a major driving force in its digital transformation of the bank.

By creating measurable value for ING and its customers through world-class analytics products and services, INGA helps ING to become a leader in data-driven decision-making. Among others, INGA delivers call & speech analytics, generative AI in risk summarization, insights into portfolio performance, advanced ESG data insights (commercial purposes), data analytics platforms (cloud and on-premises), and many more.

Your day to day

We are looking for a customer journey expert/ product owner to join us in NL. In this role, you will help creating innovative scalable AI solutions in the space of Financial Crime. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC teams, but also Operations, Delivery, Data, Compliance, Legal and Corporate Audit. You will be responsible for leading our project portfolio, driving business development, translating business requests into data requirements (and vice versa), pushing forward change initiatives and bringing transformation in the area of Financial Crime (Transaction Monitoring and Customer Due Diligence). You will be the sparring partner to (senior) Management and stakeholders. You will work with a specialized team to deliver scalable data products, building out our team’s capability to a mature Tribe within ING.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We hire people based on an evaluation of their potential and support them throughout their time with ING. Come join us!

What you’ll bring to the team

Focus on protecting Customers and ING

You have a vision on how to detect, assess and ultimately prevent Financial Crime using advanced Analytics models, in the customer due diligence domain.

Focus on Stakeholders

You support offering advanced analytics solutions by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities

You coordinate the contribution of supporting teams (such as data management, compliance, etc)

You support the development, implementation and communication of the roadmap and strategy

You define business requirements for the development of Analytics products and services in the Transaction Monitoring and Customer Due Diligence (Financial Crime) scope

You have understanding of client needs, digitization and API’s, bridging IT and business

Focus on Delivery

You support the Product Lead and Tribe Lead in the responsibility to manage the overall P&L for the COO Analytics tribe by integrating this in your daily work and priority setting

You manage and prioritize the backlog at the level of epics, in line with ING’s Agile way of working

You apply your experience in supporting to build and manage the products with an end-to-end mindset, including design, implementation and business operations and services

You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulation and policies

Focus on Leadership

You have analytical skills and take decisions based on data and facts

You can explain complex analytical solutions in an understandable way to senior stakeholders (birds-eye view)

You are a pro-active thinker

You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment

Minimum Qualifications

Master degree

Minimal 5 years of working experience in applying analytics in a business environment

Proven experience in delivering tangible business impact, familiarity with tools and technologies used in data analytics is a plus.

Excellent level of English, both written and verbal, to effectively collaborate with global and local stakeholders

Practical experience working in Agile/Scrum environments to ensure efficient project delivery and team collaboration.

Preferred Qualifications

You have a curious mindset; you are collaborative and passionate about helping others to grow and improve.

Experience/affinity with anti-money laundering services or fraud is a plus

Experience in product management is a plus

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).