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Amex GBT’s Product Planning & Performance Team is dedicated to optimizing the intersection between the product, technology, and business, translating strategic priorities into tangible delivery roadmaps. We build value for leaders and teams by establishing governance, processes, and rhythm of business ceremonies, driving trust, visibility, accountability, and ownership. We are responsible for designing and implementing streamlined planning processes using common frameworks and tools that are adopted across product and enterprise services teams to identify dependencies, secure resources, visualize roadmaps, contextualize OKRs (Objectives & Key Results) / KPIs (Key Performance Indicators), and effectively deliver commitments in each development period.  

 
As the Senior Planning & Performance Manager for Product teams, you will be accountable for driving planning best practices and facilitating the rhythm of business ceremonies that enable executive decision-making. You will enable teams to consistently deliver the best possible products, clearly aligned with overall strategy & objectives, by running effective planning processes, and continuously improving by assessing our outcomes. You will be a highly effective communicator with a passion to enable and guide the direction of the team in close partnership with Product, technology, analytics, and finance leadership. 

What You’ll Do  

Own planning process, governance, and tooling implementation for your assigned teams, delivering operational excellence across all product tech, and stakeholder teams 

Fully align your team’s initiatives to GBT’s strategic priorities  

Enable teams to define, plan and deliver world class features, products, and platforms by embedding planning best practices across all touchpoints in collaboration with partner functions 

Facilitate cross-team dependency mapping, enabling roadmap commitment decision-making 

Manage risks/constraints and influence overall delivery timelines for planning milestones and gates 

Provide product leadership with a holistic portfolio view, celebrating wins, flagging risks, and escalating blockers 

Drive high quality plan documentation standards, coaching stakeholders on best practices 

Build effective enablement and knowledge-sharing programs/materials that enforce and reaffirm planning processes 

Analyze plans, allocations, changes, and carry-over at the end of each development period for your assigned teams to iterate and improve planning 

Oversee the common backlog intake process for our area by ensuring that submitted opportunities are evaluated in a timely manner by the right people 

Analyze stakeholder requests to product teams in aggregate to understand broader areas of investment opportunity  

Facilitate long-term capacity, resource, and allocation planning by assessing strategic priorities, product backlog, and team profiles 

Partner with stakeholders in the finance teams to help assess the business impact of initiatives in the product roadmap as well as areas in need of more investment 

Partner closely with internal and external Product, Tech, Analytics, Program Management and Business Operations stakeholders and leadership 

Lead communications and relationships with partners throughout the Product organization 

Define and embed product ops best practices within your area, providing clear visibility into roadmap delivery health and OKR/KPI performance and ensure they are effectively communicated 

Facilitate Product and OKR/KPI review ceremonies 

Identify product process, governance, tooling, and feedback loop opportunities, partnering with accountable stakeholders to deliver continuous improvements 

Proactively identify areas of operational improvement with your area, building solutions that we scalable cross-team 

What We’re Looking For

Bachelor's degree in business, Computer Science or related technical field, or equivalent professional experience 

Experience as a Product Operations Manager/Business Operations manager/ Program Manager/ Product Manager   

Strong background in business and financial analysis 

Excellent interpersonal skills 

Self-starter, accustomed to working in a changing environment 

Driver of operational excellence 

Validated experience designing and implementing effective planning processes and operations systems 

Proven ability to define and develop outcome-driven programs 

Understands and participates in the product/tech development lifecycle 

Understands when to apply Agile methodologies vs. traditional methodologies to achieve the best development outcome 

Thinks holistically to find opportunities around policies/ processes to increase efficiency across organizational boundaries 

Aids with a whole-systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are found and accounted for 

Assesses bottlenecks in work processes within teams to streamline and simplify workflows 

Strong ability to drive discussions among multiple business and technical teams to scope and schedule Product & Technology workstreams 

Experience collaborating with Product Managers, Engineers, Technical Product Managers, and other team members from broad cross-sections of organizations 

Impactful communicator 

Can clearly communicate process and program impact, benefits, and changes to stakeholders to improve knowledge, change attitudes and behaviors, and improve the working conditions and quality of life for affected teams 

Gains stakeholder trust by effectively addressing their concerns to further long-term interests 

Confirms comprehension and understanding of complex information and impact to the business by correctly and clearly answering routine questions 

Creates clear, concise, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages) 

Considers and understands the audience’s specific needs and comprehension level to find the right message and delivery method, limiting or explaining technical language 

Communicates a compelling rationale and narrative to peers and partners 

Data-driven decision maker 

Experience building business cases and opportunity valuation models.  

Experience building capacity plans, performing data analysis, and influencing senior leaders to make prompt decisions based on said plans and analysis 

Experience leveraging data visualization tools to help influence stakeholders 

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!