The candidate will take ownership of the customer technical support and analysis, with the objective of driving improvement and managing customer quality relationships. The right candidate must possess a combination of technical, organizational and interpersonal skills to understand issues, provide effective solutions, and maintain a positive customer relationship. 

You will participate in customer meetings and conference calls to clarifies issues, communicate actions plans and documented reportsPerform inspection and all relevant measurements of products for root cause analysis of customer complaintsInterpret information provided by the customer and continue communication and engagement as neededYou will perform data analysis and reporting, including analyzing, manipulating, and interpreting complex data for problem solving and most importantly use this data to drive improvementIdentify and analyze the root causes of technical problems raised by customers using methodologies of problems solving (5 why’s, Ishikawa diagrams, root cause tree, FMEA, etc.), work closely with internal departmentsCoordinate corrective actions across multiple departments (production, R&D, Engineering, logistics, etc)Write the reports including the interim actions, root cause analysis, the corrective, and the preventative actions (8D, technical reports, 7-Steps) following customer requirements and abide by the set deadlinesFocus on implementing long-term solutions to prevent recurring problemsMake and review risk analysis of solutions proposed to the customer (PFMEA), organize periodical review