**Country:** United States of America **Location:** CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. **About This Role:** We are looking for a dedicated and professional Call Center Representative to join our team. The ideal candidate will be responsible for providing excellent customer service by answering inquiries, calls, cases, resolving issues, and ensuring a positive experience for every customer. This role requires excellent communication skills, patience, and the ability to multitask. **Job Description:** + Handle inbound calls and cases, addressing customer inquiries, or requests + Provide support to our Distributor Network + Assisting with creating, reviewing, and updating standard work documentation + Provide customers with their warranty information + Provide accurate information regarding our products, and company policies. + Document customer interactions in our database and maintain up-to-date records + Resolve customer issues effectively, ensuring customer satisfaction. + Meet individual and team performance targets, including call handling time, customer satisfaction, and quality metrics. + Escalate complex issues to senior team members or management when necessary + Follow call scripts and processes while adapting to each customer's needs + Participate in training and development sessions to improve knowledge and performance. + Collaborate with colleagues and departments to provide solutions to customer problems **Required Qualifications:** + High School Diploma OR GED + 2+ years of experience in a call center OR customer service role **Preferred Qualifications:** + Proficiency in relevant software and tools (ServiceBench and Salesforce Preferred) + Strong verbal and written communication skills + Ability to work effectively in a team environment + Excellent problem-solving skills and attention to detail + Ability to remain calm under pressure and handle difficult situations RSRCAR \#LI-hybrid **Pay Range:** $41,500 - $72,625 Annually **_Carrier is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice