**About the team** HashiCorp Boundary aims to provide a seamless, just-in-time remote access experience for customers to their infrastructure and other web applications without having to worry about passwords, certificates or other credentials. Boundary is offered as a Cloud platform and this role will be part of the Boundary Enterprise Enablement team whose primary focus will be scale and reliability to enable hypergrowth among medium and large enterprises. **What you’ll do (responsibilities)** As an engineer on the Boundary Product Reliability team, you will: + Develop a deep understanding on how customers use Boundary Cloud and enhance their experience through reliability + Drive service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs + Champion incident management processes that directly impact customer experience + Reduce the operational overhead of HashiCorp Boundary product and leverage data to understand the largest source of reliability risk + Deploy, manage, monitor a large scale Boundary Cloud + Predict our future failures and work proactively to mitigate them + Have a passion for developer productivity to make other engineers lives better + Empowering engineers to troubleshoot their own issues by developing tools, frameworks and guardrails for safety + Advocate and implement reliable design patterns (circuit breakers, graceful degradation, Zero-Downtime Upgrades etc.) + Partner with the broader HashiCorp organization to learn from incidents through a blameless postmortem process + Collaborate across teams to improve our tools based on experiences found from running our own software in production + Participate in a 24/7 on-call rotation that supports our production services **What you’ll need (basic qualifications)** + 5+ years of handling production applications at scale: Backend applications written in Golang, Databases, Observability, and AWS Primitives + Strive for quality through maintainable code and comprehensive testing from development to deployment + Clear communication skills while remaining empathetic and kind + An eagerness to learn through humility and reflection + Experience debugging performance bottlenecks for live services and systems **What's nice to have (preferred qualifications)** + Working knowledge of industry best practices related to information security + Working knowledge on AWS Aurora or postgres, Nomad or other orchestration platforms, Traefik or other load balancing technologies + Experience or willingness to conceive, document and advocate for best practices Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. The base pay range for this role in the SF Bay Area / NYC area is: $151,300—$178,000 USD The base pay range for this role in Seattle Metro, Denver / Boulder Metro, New York (excluding NYC), Washington D.C., or California (excluding SF Bay Area) is: $138,600—$163,100 USD The base pay range for this role in Colorado (excluding Denver / Boulder Metro) and Washington (excluding Seattle Metro) is: $126,100—$148,300 USD