**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Role Definition** As a Product Service Consultant at Caterpillar, you will be an integral part of the Cat® Large Wheel Loader, Wheel Dozer, Soil and Landfill compactor Product Support team. This role focuses on supporting the Caterpillar Global Dealer network by addressing any requests for assistance and technical inquiries with machines down through the Dealer Solution Network (DSN) System. **Responsibilities** • Manage Dealers Solution Network tickets assigned to tier 2 level for repair consultation, troubleshooting support, and assist with parts procurement keeping high levels of customer/dealer satisfaction. • Support the Continuous Product Improvement (CPI) process with input to the product support team on emerging issues and in creating Built In Quality (BIQ) projects. • Closely collaborate with the Service, Engineering teams and Subject Matter Experts in supporting problem resolution and in service publications occasionally. • Support facility quality teams occasionally with technical or troubleshooting inquiries including the End to End Sort 0-2MIS External Defects Reviews. **Top Candidate Will Have:** • Experience in operations, quality or test cell at one of our facilities • Experience with Mining, Quarry and/or Landfill Compactor equipment, application, troubleshooting, service, and maintenance repair processes & methods • Understanding of BIQ and CPI processes • Experience in technical writing & authoring proficiency, clear and concise writing. Ability to explain complex technical concepts in simple terms and use software or office tools. **What Skills You Will Have** **Effective Communications:** • Delivers helpful feedback that focuses on behaviors without offending the recipient. • Listens to feedback without defensiveness and uses it for own communication effectiveness. • Makes oral presentations and writes reports needed for own work. • Avoids technical jargon when inappropriate. • Looks for and considers non-verbal cues from individuals and groups. **Technical Excellence:** • Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. • Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. • Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. • Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. • Helps others solve technical or procedural problems or issues. **Data Gathering & Analysis:** • Follows proper data gathering and analysis processes and policies. • Reports problems that arise in the data collection process. • Participates in gathering and analyzing an organization's data based on requirements. • Documents data from various sources and in various formats. • Utilizes basic data collection and evaluation tools and techniques. **Customer Focus:** • Communicates the importance of customer needs/expectations and commits to resolving them. • Researches and verifies customer needs and expectations. • Solicits customer satisfaction feedback and acts on improvement opportunities. • Helps link organizational objectives to customer needs and expectations. • Meets regularly with customers to understand their wants, needs and expectations. **Additional Information:** The primary location for this position is Decatur, IL Domestic relocation assistance is available This position may require 5% travel Visa sponsorship is **not** available **Summary Pay Range:** $95,640.00 - $143,520.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development _*Subject to annual eligibility and incentive plan guidelines_ . **Posting Dates:** January 29, 2025 - February 11, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .