**Job Description:** Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel (https://www.youtube.com/c/InstronSocial/videos) to see our customer’s applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y . Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos. Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development. **What Will You Do?** In this role, your main responsibility will be to provide technical support/assistance on Instron’s product catalog to our internal and external customers. (i.e. customers, internal personnel, and field service personnel). In addition, this person will interface with engineering to discuss current and in development product designs and problem resolution. This person will be responsible for representing global service in these cross functional roles ensuring supportability and customer value is included as an objective. **Principle Duties and Responsibilities:** + Provides remote technical assistance to customers and to field service engineers on all Instron equipment and (or) software driven products. This includes domestic and international with focus on corrective actions and influencing preventative measures. + Responsible for updating, maintaining, and using the technical information found in globally shared locations, Service Management System (SMS) and product support applications. + Required to maintain customer support call information in the service database (SMS) in appropriate detail, manage open queue call to a reasonable level and account for daily work hours in the SMS. + Work with cross-functional departments and engineering disciplines to work towards technical issues, process gaps, and other quality based activities to maintain the high standard which is Instron service and product. + Travel up to 10% based on current service needs. This role is based of our the Norwood, MA office with option for hybrid schedule 6 months after start date. **Qualifications** **What Will You Bring?** + Strong Interpersonal skills necessary dealing with internal and external customers and field service personnel. + Exhibit core values of trust, shared risk, and integrity to multi-task with aligned prioritization with the team and Static business. + Self-motivated and can work independently with a minimal supervision. + Present a good attitude, curiosity, and team ethic. + Must be knowledgeable and able to use a variety of hand tools and electronic equipment. + Understand the interaction between software and hardware on electromechanical and/or servo-hydraulic devices. + Natural abilities to promote collaborative working environments. + Actively understands and embraces customer satisfaction tenets. + Technical degree or equivalent experience. + Experience in material testing or materials science is preferred.