Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :Responsibilities:
Assist in troubleshooting and resolving customer issues related to Razer product and software.
Work closely with the software development & QA team to provide a timely solution to customer issues.
Use JQL or SQL & PowerBI for data analysis & data reporting to provide overview of trending issues to internal stakeholders.
Learning Objectives:
Gain hands-on experience in providing product support in a fast-paced tech environment.
Gain hands-on experience in collaborating with cross-functional business units.
Learn about the SDLC and how it applies to gaming hardware and software.
Develop & apply skills in JQL or SQL and learn how to use these tools for data analysis and reporting.
Understand the gaming industry and Razer’s role as a leading brand.
Candidate Requirements:
Diploma or bachelor's in Software Engineering or Information Technology or a related field.
Knowledge of the Software Development Life Cycle (SDLC).
Experience with JQL or SQL.
Familiarity with Razer software and Razer peripherals.
Passion for gaming and understanding of the gaming community.
Excellent communication and problem-solving skills.
Ability to work in a team and adapt to a dynamic work environment.
Detail-oriented and ability to identify & articulate trends.
The ability to communicate in Mandarin is preferred as you will be required to look at issues reported in Mandarin.
Able to commit for 6 months for optimal learning exposure
Pre-Requisites :Are you game?