Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Successful candidate can be based in Slovakia or the Czech Republic or Poland.

Regular business travel (once a month with 3-5 working days stay) to Warsaw, Poland is required.

This role is based in the Regional Customer Support Center (RCSC), which is dedicated to providing excellence while helping laboratory personnel using our products. We operate with a holistic approach, which means that we take care of our product portfolio from the idea through development and market launch to phase-out. The outstanding variety of technologies applied in this area offers you great learning opportunities.

RCSC is located in Warsaw and are looking to welcome to their team a Product Specialist who will deliver excellent customer support to our clients and our team.

Career Opportunities and Challenges

Ensure that Customer Support in the EMEA RCSC delivers the required service offering to both the local market and designated partner countries

Responsible for application / hardware and / or software of in-vitro diagnostic systems

Handling of customer and employee inquiries and complaints via phone, online support or in written and any digital form

Help laboratory personnel on daily and complex issues - identifying and troubleshooting of complex issues, solving them and escalating to the next level of specialism

Conducting customer and employee training

Proper documentation of work in the CRM (Customer Relationship Management), report and document activities, inquiries, complaints in respective reporting tools

On-site service activities - supporting field-based application and technical support and sales personnel (this will be treated as a business trip)

Who You Are

University degree in electronics, mechatronics,  IT, Biochemistry, Bioengineering or other Natural Sciences field

Czech and/or Slovak language fluency is a must and English language at advance level (able to communicate in English that is necessary for abroad trainings/ documentation processing and team collaboration)

Experience with diagnostics instruments is an ADVANTAGE

Previous work experience at a laboratory and/or understanding of In-vitro diagnostics market is highly desired

Knowledge of specialty testing is an ADVANTAGE

Experienced with providing an excellent service to customers, demonstrating strong listening and communication skills when engaging with people

Demonstrated work experience in a similar role 

Experience with digital innovations in healthcare is a plus

You thrive at working in diverse and multinational environment and teams

You are self-starter who takes pride in achievements but equally can overcome set-backs quickly looking for the positive in every situation

Great sense for urgency and completion of tasks and always deliver on your promises

Takes ownership and accountability for assigned tasks and looks for opportunities to bring effectiveness

Valid Driving License

Salary starts from 1800 EUR gross/month. Final salary will depend on the level of skills, experience and qualifications.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.