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Experience in laboratory Biochemistry and Immunoassay

Customer-experience focussed role

Collaborative team with regional exposure

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As the Product Specialist - Serum Work Area, you will be responsible to provide second level technical support for Roche Clinical Chemistry and Immunoassay platforms and have product management responsibilities for selected Core Reagents.

What you will be working on:

The Product Specialist, Serum Work Area, is a national role where you will be required to:

Provide second level technical support to the Applications Team and our customers for SWA Systems 

Support the product management of selected CC/ IA on market reagents (Core Reagents which will be Immunosuppressives, Substrates and ISE) 

Deliver customer communications for the defined reagent portfolio responsibilities  in collaboration with other respective stakeholders including Regulatory, Solutions  and / or Applications 

Manage inventory to ensure customers receive goods on time and in full

Support the Serum Work Area Solution Managers in the definition and execution of Marketing strategies 

Develop product training tools for the defined portfolio to support our internal and external stakeholders

Work with the Sales and Support teams to deliver a positive customer experience by providing subject matter expertise

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Who you are:

As a results-driven customer centric individual, you are able to think through problems and consider the impact of solutions and are able to build strong collaborative relationships with your customers. As a Product Specialist, you are expected to:

Share knowledge with respective internal and external stakeholders 

Demonstrate strong analytical skills and a problem solving mindset

Be customer focused, working to drive positive outcomes for both our customers and patients

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You have:

Degree or equivalent qualification in Biochemistry or Immunochemistry

Previous experience working in a Biochemistry (routine) laboratory  preferred

Excellent communication skills and the ability to manage multiple stakeholders

Demonstrated ability to  manage cross functional activities and stakeholders including Sales and Support, Regional and Global counterparts

This field based role requires full eligibility to live and work in Australia as visa and/or relocation support is not available for this role.

At Roche Diagnostics Australia, we are proud of our recent gender pay gap results and remain committed to promoting an equitable and inclusive recruitment and people practices that empower our people to be the best version of themselves.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.