H.O. Penn Machinery HIRING IMMEDIATELY Product Support Administrator Bronx, NY Pay : $20 - $25 / hour (dependent on prior relevant experience) Bonus : 5% bonus potential Benefits: + Medical/dental/vision insurance + 401(k) with company match + Company provided laptop Key Qualifications : + Ability to multitask and be highly organized & competent in a fast-paced environment + Strong administrative skills (including but not limited to: phone skills, email, research, data entry, verifying information) + Strong interpersonal and organizational skills + Strong communication skills, both written and verbal + Proficient with computer software (including MS Word, Excel, & Outlook) with the capability of utilizing multiple computer systems Responsibilities Effective oversight of Marketing and Focus Program administration + Coordinate and implement all Marketing and Focus Programs + Review and ensure all programs are accurately set up in enterprise platform + Provide all appropriate personnel with updated programs as they become available + Monitor discounter parts documents to ensure discount accuracy and appropriate program utilization + Enter and maintain monthly claims into CAT Product Support Commercial System + Validate credits from Caterpillar for accuracy Exceptional customer support is achieved + Assist e-commerce system specialist with customer’s digital registration process + Review all instant access registrations and transactions + Assist e-commerce system specialist with resolving customer log-on issues + Assist with customer’s access to adjacent digital platforms Facilitation of Product Support + Assist General Parts Manager and other department personnel with novelty administration + Assist General Parts Manager with implementation of e-commerce global standards as needed + Provide backup support for Caterpillar Export Services and IP administration when required + Handle Product Support phone calls by taking messages, routing calls or resolving issues as needed Qualifications: + Ability to multitask and be highly organized & competent in a fast-paced environment + Strong administrative skills (including but not limited to: phone skills, email, research, data entry, verifying information) + Strong interpersonal and organizational skills + Strong communication skills, both written and verbal + Proficient with computer software (including MS Word, Excel, & Outlook) with the capability of utilizing multiple computer systems Physical Requirements: + Standing and/or sitting for prolonged periods of time + Hand coordination (typing and writing) + Occasional forward bending and reaching + Occasional walking and climbing stairs + Carrying (up to 20lbs.) Reasonable accommodations made as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.