Who We AreInsurity’s vision is all about empowerment.  Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software.  It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities. To talk the talk, we must walk the walk.  We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2024, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk.  While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.  Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology.  You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program. Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.Insurity’s next Product Support AnalystAs a Product Support Analyst for our Specialty products, you will be on the front lines in supporting a world-class SaaS insurance platform. You will quickly learn the skills needed to help prioritize any type of issue, resolve basic issues yourself through configuration and work with many other groups at Insurity to get things done quickly for our clients. We are constantly looking to improve our processes and tools to better serve our clients. If you enjoy learning constantly and quickly solving client problems, this is the role for you. What Our Product Support Analyst Will DoGain and maintain an extensive working knowledge of Insurity’s products, related technologies, and associated compliance requirementsProvide technical guidance including analysis, reproduction, and general troubleshooting for issues received from customers, and effectively detail issues and solutionsAnalyze the customer’s business needs and recommend appropriate remediation actionsAssist with identifying expected functional behavior of the software product to aid in defect detectionCall out issues to appropriate resources per established procedures and ensure follow up to a resolutionCollaborate with other internal and external teams regarding the solution of basic to sophisticated technical issuesDevelop, execute, and maintain SQL (or other) database scripts to ensure customer implementations are stable or to correct issuesEffectively document problems and solutions into a case management systemContribute to the knowledge base for training and knowledge transfer purposesContribute continuous improvement ideas to promote issue deflection to reduce customer dependency on supportCoordinate and manage time appropriately to give adequate time for each step in the support processStay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Who We’re Looking ForBachelor’s degree in related field (or equivalent work experience may be considered)2 years of experience in a customer-facing product support role is preferredExcellent verbal and written communication skillsExcellent analytical and logical skillsAbility to balance multiple priorities or tasks concurrentlyStrong attention to detail with the ability to accurately present informationAbility to collaborate and work independently to achieve results where communication is criticalAbility to accomplish tasks with little supervisionFamiliarity and a solid understanding of MS SQL What’s In It For UFlex First Workforce: Do your work best from home or from one of our office locations; it’s your choice. Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy. Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus. We have five Core Values at Insurity; one of which is to Act with Integrity.  Providing pay transparency helps you make the best decision for you.  We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps.  Along with the benefits listed above, the salary range for this role is $60,000 - $103,000, commensurate with experience. Insurity is proud to be an Equal Opportunity EmployerWe are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization.  We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us to request accommodation. Thank you for your interest in Insurity!  Please understand that due to the volume of applicants we receive, only selected candidates will be contacted. #LI-Remote