Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Be part of our international team, apply today and join our award-winning Fortune 500® company!
An exciting new opportunity has arisen for a self-motivated individual with excellent organisational and planning skills to provide project administration support to the PRIME Product team.
Product Support Analyst works closely with the Product, Client facing teams, Architects and Technology teams to plan Product enhancement reviews and agree on the release content per Quarterly release.
To complement the release deliverables, the Product Support analyst will need to ensure that the standard Product deliverables are in place per sprint, per quarterly release.
The key responsibilities include:
Performs complex project administration tasks to support product deliverables and may recommend new and innovative process improvements.
Supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy.
Manages incoming requests for new requirements from new and existing clients.
Ensures all required information are provided to properly assess the requests.
Assists with planning the timeframes for requirements development up to the time that the development begins.
Assists with the preparation of various reports for the product team and management.
Monitors internal product development plans and proactively informs stakeholders when milestones are at risk /not being met.
Follows internal procedures, and monitors and ensures the company’s standard implementation procedures, policy, and control mechanisms are strictly adhered to during the product life cycle; escalates when procedures are not followed.
Keeps critical stakeholders and internal clients informed of timeliness, accuracy, and completeness of product enhancements, and escalates when agreed milestones are not being met.
Anticipates meeting and scheduling needs; reviews arrangements for product enhancement assessment meetings and ensures they meet the related project team’s requirements; coordinates product meetings, including Product Domain walk-through meetings, etc., by scheduling the appropriate time, booking conference rooms, and setting-up conference calls.
Attends review meetings to support the product team; takes notes on agreed direction and actions. Collaborates closely with other product team members and ensures notes are prepared and distributed timely and with accuracy; escalates when agreed upon actions are delayed or incomplete.
Makes recommendations using experience and professional judgment in assisting with the resolution of issues.
Contributes to departmental improvements to processes and procedures through the analysis of current project coordination processes.
Required qualifications and skills:
2+ years relevant experience in business or computer science.
Educated to degree level or experience in lieu of degree.
Experience working with senior staff, third party organisations and both internal & external clients.
Ability to work under pressure with excellent time management skills in order to meet tight deadlines.
Strong organisation and customer service skills and the ability to multitask.
Decision making skills in order to resolve issues or make recommendations.
Excellent attention to detail together with a proactive approach to problem solving.
Ability to work independently.
Excellent knowledge of Windows applications: MS Office – Word, Excel. Microsoft Project desirable.
Excellent spoken and written English communication skills.
Some knowledge of Jira would be advantageous.
Exposure to technical concepts would be advantageous.
Experience working in a similar role within the IT/Banking industry would be advantageous.
TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.
In addition to a competitive salary, you’ll have access to an excellent benefits package, including:
Private medical insurance for you and your family, non-contributory, in and out patient cover
A well-established, strong provident fund
Life insurance (3x base salary)
21 days’ holiday increasing with length of service, plus 14 public / bank holidays
Flexible working (hybrid model – part from home, part from office)
Wellbeing initiatives with access to support services
On-site subsidized canteen
Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, play station) & prayer/meditation room
Store discounts
Regular social events and charitable initiatives to give back to our community.
To apply for this position, please visit our website www.globalpayments.com/about-us/careers and apply through the online system. All applications will be treated in the strictest confidence.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.