Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):
Team Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities:
Customer service includes communication via telephone, email, chat or through other social media platformsSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Ensures delivery of objectives and client expectations are met in accordance with contractual obligationsWork with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failuresConduct technical training courses for customers and/or employees in the use of complex situations for multiple productsInteract with customer and functional organizations to develop specifications for content of coursesPost-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and servicesResponsibilities are within the technical customer support function as a generalist or in a combination of disciplines:product support specialistproduct support analystsystems integration engineertechnical supportcustomer servicecustomer trainingsales support
Qualifications and Education Requirements:
Minimum graduate. Technical experience strongly desired. Technical Graduates are encouraged to applyDemonstrates good time management and priority setting skillsDemonstrates effective teamwork skillsDemonstrates ability to work under pressure and handling complexityProficient English and Spanish written and oral communication skillsMust be organized, able to multi-task and work in all areas as neededProven analytical and troubleshooting skillsExcellent customer service skillsTravel Industry background is desired.Minimum 3 days work from office and shiftsExperience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)ITIL/ XML/ SQL/ API ProgrammingExperience using Salesforce CRM tool
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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