Product Support Coordinator **McCoy Construction & Forestry** 1 Positions ID: 55189 Posted On 10/31/2024 **Job Overview** McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Coordinator at our corporate office in Dubuque, IA. The Product Support Coordinator is responsible for assisting with the implementation of standard job pricing at the dealership and building and maintaining the standard job pricing database for all locations. Additionally, responsible to create all Preventative Maintenance Agreements for both whole good sales and aftermarket sales. Essential Duties and Responsibilities (not in order of priority): + Assists in implementing standardized job pricing processes that maximize service profitability. + Builds and maintains Standard Job Pricing database in Expert Services. + Reviews, modifies, and implements Deere prepared job times & steps from Marketing Service Times and Expert Services. + Reviews MCF work orders for potential standard job creation. + Leverage feedback from locations to add new or improve existing standard jobs. + Analyzes the efficiencies for existing standard jobs to determine if adjustments are needed. + Communicates changes/additions of job codes with necessary personnel within the organization. + Track and/or report on the progress of implementing standard job pricing. + Builds all Preventative Maintenance (PM) agreements for all MCF regions. + Drives consistency and accuracy in PM agreements to maximize the profitability of each agreement. + Develop monthly reports for PM Agreement sales. + Resident expert of SVAP and Expert Services. + Attends training sessions as needed. + Meet with service & parts leadership to discuss the process for the creation of PM agreements and the use of standard jobs. Education, Skills & Knowledge Required: + High School Diploma, GED, or equivalent experience required; Associate or bachelor’s degree preferred + A comprehensive understanding of John Deere construction and forestry equipment + Minimum of 3 years related equipment experience and/or training; or equivalent combination of education and experience + Thorough understanding of the day-to-day operations of parts and service departments + An understanding of what drives profitability and absorption for parts and service departments + Experience with intermediate computer functions; experience using Service ADVISOR™, Parts ADVISOR™, Service + Delivery, EQUIP, SVAP, and Expert Services + Must be skilled in customer service relations and act in a professional manner in all facets of customer service. + Must be able to execute consistently. + Must be able to analyze rigorously. + Must be good at recognizing and resolving difference. + Ability to work under conditions of periodic mental stress. + Ability to concentrate on several issues at the same time. + Experience working cooperatively in a team environment + Experience communicating effectively verbally and in writing + Present a neat, clean, professional appearance of self and use proper business etiquette. + Valid driver’s license required Benefits: + Paid time off - 80 Hours in the first year + Medical, Dental, Vision, Short and Long-Term Disability Insurance + 401k with Employer match + $50000 company paid life insurance policy + Mostly indoor office work environment. + The noise level is usually low. **Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.** Primary Contact 1730384612668 Polly Goerdt , Phone Phone Phone Fax pollygoerdt@mccoygroup.com Email False False False **Job Details** Categories Construction/Skilled Trades Maintenance/Repair Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Paid Sick Leave PTO (Paid Time Off) Paid Holidays Tuition Reimbursement **Qualifications** Education High School/GED Experience 2-5 Years Company ID 1140 Job REQ # \# Positions 1 Start Date 20241031 End Date 20241130 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** GREENHOUSE PROJECT COORDINATOR Engineering Services and Products Company Accounting HR Coordinator Sedona Staffing Services Concrete Production Team Member Sedona Staffing Services Production Team Lead Andersen Windows & Doors **Share this Job** McCoy Construction & Forestry **About the Company** McCoy Construction & Forestry is YOUR John Deere Construction and Forestry equipment dealer. Backed by certified parts advisors, factory-trained technicians and an extensive parts inventory, our specialties include new and used equipment sales, equipment rental, product support, parts and service. Additionally, our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated, McCoy Group companies include Truck Country, Stoops Freightliner, Foodliner, and Quest Liner.