Responsibilities

 

Manages customer requests, product escalations, and service emergencies Provide product support to new installations, and all active installed base Support Engineering with customer floor plan and first site kit development Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.) Coordinate and support PUP and PIP activities at international sites as needed Coordinate RMA repair activities and prioritization based on customer needs Participate in new product definition and coordinate EHS requirements between Engineering and Customers Create and provide Product Training Documents and Procedures to field team Coordinate field customer quality and installation issue feedback Support process or quality related issues including periodical manufacturing process audit Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales. Create customer facing failure analysis or failure investigation progress reports Travel for training, support, and installation activities worldwide Support PO / PR activity using Oracle Other product support and customer support assignments as required

 

Education

- Graduate of Bachelor of Science in Electronics or equivalent courses

 

Basic Qualifications & Skills

 

Fluent in Korean/English 3-10 years of product support/service experience in the semiconductor test industry Strong communication, organizational and multi-tasking ability Ability to schedule and manage small projects is desired. Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage Flexible to work at multiple time zones and able to travel as needed Worldwide travel 5~20%, meeting customers, and resolve problems at customer sites

 

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