It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

We are currently looking for our future Product Support Engineer.

Who will you be working with?

You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions.

How will you make a difference?

You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.

What do we want to know from you?

Experience with Linux, Microsoft Server, IIS, SQL Server, and coding in languages like C, C++, Python, Java, HTML.Strong understanding of current network and communications technology.Ability to diagnose, troubleshoot, and resolve technical system issues.Ability to read and interpret electrical wiring diagrams.Excellent oral and written communication, with attention to detail.Strong work ethic, customer service focus, and ability to work unsupervised.Good teamwork and interpersonal skills, with the ability to develop effective customer relationships.Commitment to working safely and ensuring compliance with relevant policies and legislation.

What will your typical day look like?

Configure the system as appropriate to operate according to agreed customer requirementsPerform testing / verification of system operation and performance for configured systemsWork with services team to ensure successful deployment of new systemsWork with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirementsSupport firmware, software and configuration updates to ensure the system operates as requiredPerform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as requiredOwn and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomesEngage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.