It's fun to work in a company where people truly BELIEVE in what they're doing! _We're committed to bringing passion and customer focus to the business._ **Corporate Overview** In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud environment + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. **Do you want to be known as a Cyber Security Leader?** We take pride in delighting and empowering our customers by providing superior customer service and helping them get the best from our products including utilisation, planning and implementation of their Cyber Security Training and Awareness programs. **Do you have the need for speed?** As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing. **Do you sweat the small stuff?** Our customers rely on us for support and ensuring they get the best protection from our products, we achieve this by being well informed, organized, meticulous and responsive. We focus on the customer’s objectives and do everything within our power to help them achieve them.   **Have a desire to work independently AND part of a team?** We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers. **Your day to day** + Ensure high quality customer service and technical troubleshooting to both internal and external customers + Proactively research and integrate product changes into daily support process + Work with customers to plan their annual Security Training and Assessment program + Create and launch training assignments, assessment campaigns and status reports + Maintain a consultative approach to customer support and program implementation + Act as an intermediary between customers & internal teams to resolve escalated & technical issues + Maintain the customer-facing knowledge-based documentation + Perform other duties as assigned **What You Bring To The Team** + Bachelor’s degree or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product + Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS + Strong interpersonal and customer management skills + Excellent time management skills + Adaptive skills, learns quickly, asks questions, and solves and resolves independently + High energy, confident, and enthusiastic attitude + Demonstrated ability to develop technical skills + Experience with Salesforce, Microsoft Excel, reporting tools is desirable + Experience troubleshooting browsers, networks, and general HTML is an added bonus + Demonstrate smart decision making with attention to detail + Ability to identify resources and achieve exceptional customer satisfaction + Ability to support APAC hours (including Singapore) **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. To view additional awards, please visit www.proofpoint.com/us/news#awards Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos. We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees. Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide. We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace. At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud architecture + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges   We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.