Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a  company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in , committed to making a positive impact on its customers, employees, and communities.
The Role
We are currently seeking a talented Product Support Engineer in India, to join our Development Cloud Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Services and Solution Consulting teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. This is a full-time, Monday – Friday, permanent job with rotational on call responsibilities for weekend coverage. Veeva is looking for a passionate Product Support Engineer to work at our Hyderabad location.What You’ll DoProvide support covering all issues, primarily related to Veeva Clinical Platform(Clinical Data + Clinical Operations) applications.Learn everything about our software to be a Subject Matter ExpertHandle inquiries regarding technical issues, information requests on application capabilitiesTroubleshoot critical production issues, including system unavailability and data integrity issues, and propose resolutions or workaroundsProvide coordinated support for getting new releases and configuration changes into productionBe a customer facing representative for the Development and Product teamsBe responsible for ticket and/or customer escalations and drive progress until resolutionInterface with Engineering, Product Management and Services when necessaryMaintain Product Support Knowledge BaseRequirements3+ years work experience in Level 2/3 Application Support.Experience in a cloud/hosted environmentEager to learn new technical, communication and interpersonal skillsAbility to replicate & diagnose issues using industry-standard tools and techniques(, Postman, AWS Tools), and propose resolutions or workaroundsSelf-motivated, experience of working independently with minimal guidance in a rapidly changing environment and handling pressureExcellent verbal and written communication skills in EnglishNice to HaveExperience with the life science and healthcare industryUnderstanding of Java, SQL, HTML, XML, JSON, SOAP, REST APIExperience working with Enterprise Software Support, preferably Content Management SolutionsExperience working with Zendesk, Jira, and ConfluencePerks & BenefitsHealth insurance with generous coverage limitsAllowance for wellness & fitness programs#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.