IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Main Job Tasks and Responsibilities:

As a Product Support Representative, our goal is to ensure an exceptionally seamless experience for our customers.
You'll be responsible for:
handling tickets and player emails within SLAs. 
Providing L1 Tech Support.

Researching required information using our world-class resources.

Collaborating with team members to implement solutions successfully. 

You will also: 
Handle and resolve customer complaints
Provide customers with product and service information via email and live chat
Identify and escalate priority issues
Routing calls to the appropriate resource
Following up on tickets to ensure resolution
Detailing information according to our proven standard operating procedures.

Requirements:

Proficient in MS office
English language proficiency
Knowledge of customer service principles and practices
Flexible working 24/7 shifts

Professional Experience/Seniority:

Some experience in a customer service environment.

Education:

Bachelor’s degree or equivalent (Btech Preferred)

Keys to Success

Excellent verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer Service Orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Teamwork
Stress tolerance
Resilience

 

#LI-YG1

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.