Kforce has a client that is seeking Product Support Representative in Houston, TX. Responsibilities: * Product Support Representatives provide technical support regarding our products to our customers experiencing usage or performance-based issues * Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies * Determine the cause of the problem * Handle problem recognition, research, isolation, resolution, and follow-up for issues that arise, properly document, and escalate more complex problems to supervisor or technical staff * Log and track calls and maintain history records and related problem documentation * As a Product Support Representative, you will have attention to detail both in communications and monitoring requirements for production systems * Maintain an exceptional level of service and adhere to contractual customer performance requirement * Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service