Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?\n \nAbout the role:\nAs a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. \n \nAbout the team: \n \nWhat you will be doing: \n•\tHandle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. \n•\tProvide in-depth product support and researching client issues. \n•\tTroubleshoot problems with equipment or software applications and recommend corrective action. \n•\tDocument customer information and recurring technical issues to support product quality programs and product development. \n \nWhat you will need: \n•\tPrior banking experience preferred \n•\tStrong analytical, organizational and time management skills \n•\tThe ability to work independently \n•\tYou are an excellent communicator and strong problem-solver \n•\tKnowledge of FIS products a plus \n \nAdded bonus if you have: \n \nWhat we offer you:\nAt FIS, we hire the best. In return, you receive exceptional benefits including: \n•\tOpportunities to innovate in fintech\n•\tTools for personal and professional growth \n•\tInclusive and diverse work environment \n•\tResources to invest in your community \n•\tCompetitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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