A client with Kforce is seeking a Product Support Representative to join their team remotely. This person administers the necessary product requirements to maintain consistent account control of clients that use client software products and ensures that the quality and utilization of client software products satisfies client needs. The Manager is okay with candidates being remote, while there is not a preferred time zone, most of the team is CT and ET, so it may be best to have candidates that can work within the time zone. This is a full-time role, Monday-Friday, with some possible Saturdays as needed. Duties: * Provides in-depth product support to company clients by resolving incoming inquiries * Responds to customer product inquiries via telephone or in written internet-based email or chat sessions * Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters * Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action * Documents customer information and recurring technical issues to support product quality programs and product development * Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes * Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters * Documents client information and recurring technical issues to support product quality programs and product development