About Masco Support Services:  

Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.  

Work Responsibilities: 

This position will work on-site at our facility in Troutman, NC from 7am-3:30pm, Monday-Friday.

Enters, edits and tracks orders ensuring accuracy and timely delivery (item addition, address changes, duplications, fulfillment, cancellations) 

Handles phone, email and chat requests for support in a call-center environment and gathers related data using Customer Relationship Management (CRM) software  

Provides concierge order coordination researching order exceptions on the plant floor as needed 

Serves as a liaison between multiple business groups while developing a strong rapport with customers and providing best-in-class service 

Other activities include (but are not limited to):

Reports quality anomalies 

Collaborates with cross functional teams 

Supports large-scale merchandising projects as needed 

Assists with monitoring consumables inventory and reorders 

Provides back-up assistance with returns by researching and solving paperwork exceptions on-site 

Skills and Experience That You Will Bring to the Role:  

High school diploma or equivalent 

4+ years of customer service experience in a fast-paced environment 

Possesses an elevated level of competency in Microsoft Suite and comprehensive computer skills overall  

SAP, online sales management and/or Warehouse Management System preferred 

Has excellent communication skills, written and verbal, and the ability to effectively address all levels across the organization  

Ability to exercise tact and patience in solving customer problems and answering questions  

Is flexible and meticulous while strategically solving problems independently and proactively - project management experience a plus  

Embraces diversity and functions as a role model in adherence to MSS policies while constructively challenging the status quo or other team members  

What We Offer: 

Competitive salary plus bonus-earning potential 

Paid Time-Off & Company paid holidays  

Healthcare benefits including medical, dental, and vision 

401K saving plan with company match 

Tuition assistance program 

Profit Sharing eligibility  

Monthly cellphone allowance

Company: Masco Support Services

Shift 1 (United States of America)Full time

Hiring Range: $20.15 - $31.63

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

MSS (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

MSS is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish