Responsibilities:

Testing and troubleshooting customer integrations, including:Desktop/Laptop and mobile fingerprintingAPI IntegrationsPolicies and rulesEscalation and enforcement workflow designFollowing prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deploymentDiscerning when software/technical issues should be escalated and responding to customer’s initial questions on our software products and actively monitoring the service that ThreatMetrix provides.Proactively notify customers of Service events

Qualifications:

BA / BS, equivalent, pursuing or relevant industry experienceA minimum of 2 years previous Customer Support experienceGreat Customer facing skills (email and over the phone)Ability to handle a wide variety of sometimes demanding and complex issuesAble to self-manage workload and handle rapidly changing priorities effectivelyCapable of working within a Global Support OrganizationMust work constructively and efficiently with other organizations, for example, with Operations/Engineering where issues may require code changes and maintenance releases to the product.Articulate communicator: Must have excellent written and verbal English communication skillsAbility to learn quickly, stick to tasked items, and work within a close team environment.Additional Foreign languages: Portuguese or SpanishUnderstanding of general security and principles of web workflows.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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