We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

Immerse yourself in the customer service role to better understand the product and customer needs. Provide exceptional customer support to gain firsthand insights into user experiences and challenges. Use your customer service experience to inform product improvements and innovations.

Product Development and Lifecycle Management

Support aspects of the product lifecycle from ideation to launch and post-launch optimization. Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making. Ensure the timely delivery of high-quality products that meet user expectations and business objectives.

User Experience and Design

Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use. Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.

Data-Driven Decision Making

Utilize analytics and user feedback to inform product decisions and prioritize features. Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.

Market and Competitive Analysis

Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings. Identify and act on opportunities to differentiate our products and capture market share.