Product Support Specialist
You will demonstrate a high quality of service for our customers regarding any inquiries in relation to Philips Respironics Equipment, PC hardware/ software, Protocol, or procedural issues during daily operations. Address customer inquiries for support through phone, email, and remote computer access.
Your role:
Respond in a highly professional manner to incoming calls, emails and other requests for technical support in a timely fashionIdentify and troubleshooting all issues with the goal of increasing customer satisfactionLog calls as required by current documented procedure, BPI’s, and WI’s.Escalate complicated hardware, software, and networking issues to Engineering Liaison for resolution assistance when neededPerforms a variety of other duties as assigned.You're the right fit if:
You’ve acquired 2+ years of experience in IT troubleshooting experiences in a call center or customer support environment. Provide direct support to internal or external customers regarding PC setup networking and application support. Customer service experience preferredYour skills include excellent verbal and written communication skills, Functional knowledge of Windows 8, 10,11, and current products (Excel, Outlook, Word), Ability to logically analyze and troubleshoot technical issues, and work independently and within a team environment.Proficiency with SQL Database and Database Administration requiredYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. Functional knowledge of Windows 8,10 and 11 and proven computer networking proficiency may be required.How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is an onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.Discover our rich and exciting history.Learn more about our purpose.Learn more about our commitment to diversity and inclusion.Philips Transparency Details
The pay range for this position in Murrysville, PA is 25.58 – 43.85 per hour.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, Pennsylvania.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.