At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.
We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.
Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.
We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.
Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.
Job DescriptionWe are seeking a dedicated Product Support Specialist to join our team in Beijing, China. As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing expert technical assistance and resolving Sandisk Flash product-related issues efficiently with focus on the China market.
Serve as the primary point of contact for customers seeking technical support for our products and appsDiagnose and resolve complex technical issues through various channels, including phone, email, and chatCollaborate with cross-functional teams to escalate and resolve critical customer issuesMaintain accurate and detailed documentation of customer interactions and problem resolutionsContribute to the development and maintenance of knowledge base articles, FAQs and marketing communication assetsIdentify and report recurring product issues to the development teamParticipate in product testing and provide feedback for improvementsStay up-to-date with product updates, features, and industry trendsAssist in creating and updating product documentation and user guidesConduct product demonstrations and training sessions for customers/alliance partners when neededQualificationsBachelor's degree in Computer Science, Information Technology, or related field (preferred)2-3 years of experience in product support or related customer service roleStrong problem-solving skills and ability to troubleshoot technical issuesExcellent verbal and written communication skillsCustomer-focused mindset with a passion for delivering exceptional supportTechnical aptitude and ability to quickly learn new technologiesExperience in creating and maintaining product documentationAbility to work independently and collaboratively in a fast-paced environmentStrong attention to detail and analytical skillsFamiliarity with software products and technologiesKnowledge of industry trends and best practices in customer supportTechnical certifications relevant to the product (preferred)Fluency in Mandarin Chinese; proficiency in English is a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines.