Description We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities • Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support • Assist customers with the functionalities of our software and hardware products, answering any questions they may have • Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate • Utilize remote software to access both customer and internal hardware • Work with Developers and other teams to resolve technical issues • Contribute to the Knowledgebase Requirements • Strong knowledge of Linux operating systems • Experience with MySQL • Excellent problem-solving skills • Ability to handle customer support inquiries efficiently • Capability to work in a fast-paced environment • Strong verbal and written communication skills • High degree of professionalism and dedication to customer satisfaction Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .