Highly competitive remuneration package including salary sacrifice options, Length of Service Recognition, Flexible working options and Paid Parental Leave.Employee Benefits & Wellness Program, Employee Referral Programs, and a comprehensive Employee Assistance Program.Training, development, and career progression opportunities including study and education assistance.

About the role:

The Product Support Specialist will be first point of contact for internal customers and will address issues escalated from external customers to provide technical expertise and guidance and a high level of customer service, within AM APAC. Provides technical knowledge, advice and support to both internally and externally to resolve requests regarding product/service technical issues and to maximize the benefits derived from the organization's products and/or services.

Technical support results in customer equipment acceptance, parts and service sales, adding value to both our customers and Sandvik Crushing & Screening Division. The focus of this role will be to provide expert advice and technical training on Sandvik’s state-of-the-art Vibrating equipment. Additionally, this role will be responsible for driving continuous improvement initiatives for products and processes based on customer feedback and/or operating conditions observed in the field. This role requires travel domestically and occasional international travel within the APAC region. All International assignments are to be endorsed by the AM VP and AM Engineering Manager.

Specifically you will:

Troubleshooting support, on and off site for escalated issues related to Sandvik Vibrating Equipment product range within the Crushing and Screening division.Carry out inspections, testing, problem identification, solution formulation and root cause analyses for the Sandvik Vibrating Equipment product rangeProvide expert level support for installation, commissioning, maintenance, repair and improvement initiatives of Sandvik Vibrating equipmentAssistance with commissioning scope development and support the preparation of scopes of work for ongoing customer maintenance requirementsDeliver equipment training packages to customers’ operation and maintenance teams and for other employees of Sandvik Crushing & Screening.Provide technical support to Sandvik Crushing & Screening service teamsProvide technical support to Customer Support Representatives for spare parts supplyThrough the feedback system, channel issues arising in the areas of both operation and maintenance of equipment through to the relevant product area functionsActively participate in new product and design change tests when and where required; participate and support R&D in the development of new productsProvide Customer support around product application, efficiencies, and productivity with regards to comminutionActively seek out opportunities on customer sites to provide Sandvik Vibrating equipment servicing, spare parts and training and follow up those opportunities until closure or deliveryCoordinate data and make recommendations for analysis, research and design engineering for the successful development of new product offerings in conjunction with the appropriate Regional Business Line ManagerEnsure accurate documentation of identified faults and/or improvements are captured using good due diligence such as Root Cause Analysis (RCA)Share appropriate information with others to improve their situational knowledge.Understand and keep up to date with changes in product range and application through liaison with the specific Product Line ManagerKeep up to date with applicable industry knowledge and the role of Sandvik’s products in that industryManage and control expenses within budget against Sandvik PoliciesTake responsibility for correctly and carefully utilising assets and minimising expenses where appropriateCarefully plan and execute any travel to return results related to technical support activitiesSubmit timesheets on time, in the relevant systems.Liaise effectively with other Product Support personnelUndertake self-training and development as outlined in the Sandvik performance review process.Take an active approach to enacting the performance review commitmentsIdentify technical training opportunities to develop your technical capability and skillBe medically fit and be able to pass security screening enabling acceptance to work on customer sites within the Sales AreaTravel to customer sites and other office locations as requiredOther duties within your capabilities as required by management

What you’ll bring:

Tertiary qualification in Mechatronics Engineering or Mechanical EngineeringCurrent Driver’s LicenseDemonstrated practical experience (minimum 3 years) with installation and commissioning of mining equipment.Mechanical Engineering knowledge (focusing on mining equipment, automation and remote monitoring)Understanding of mechanical and hydraulic principles to be able to provide technical support for maintenance issues and operational issues.Ability to provide technical support for maintenance and operational issuesExcellent communication skills (verbal and written) with internal and external stakeholdersProblem solving skills, including in-field troubleshootingAbility to travel domestically and internationally as requiredAbility to maintain a level of professionalism even in difficult situationsPassionate attitude regarding building strong, effective, long-term relationships with customersOperational skill to be able to demonstrate and train / guide in correct usage of Sandvik equipmentConfidence and skills necessary to deliver face to face classroom and work area-based trainingDemonstrated ability to be adaptable and flexible to changing work priorities and requirementsAbility to function effectively in both a local and a multicultural work environmentAbility to be a self-starter and work autonomouslyAbility to conduct equipment audits and develop detailed technical reports

Desirable

Certificate IV in Workplace Training and AssessmentExperience in delivering relevant training, develop training service offerings and train the trainerExperience using Autodesk Inventor and AutoCAD software packagesDemonstrated leadership skills

What we offer:

We believe that our people are the heart of our organisation. Our goal is to provide our people with a working environment that is professionally and personally rewarding. We also offer our staff with the following benefits and perks:

Competitive remuneration package.Employee benefits & wellness program, including salary sacrifice options and length of service recognition.Training, development, and career progression opportunities.Flexible working options and paid parental leave. Employee referral program.

A place where we are all welcome:

We understand the importance of creating an environment that is not only inclusive but also empathetic and welcoming. We believe that every individual deserves to be treated with respect, dignity, and fairness, regardless of their differences, such as race, gender, nationality, religion, age, sexual orientation, or any other attribute.

We value the uniqueness of every person and recognize that our differences are what make us stronger. Our goal is to create a workplace where everyone feels comfortable being themselves and has an equal opportunity to express their thoughts and ideas.

We encourage people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, women, members of the LGBTQIA+ community, mature workers, individuals with disabilities, and people from different cultural heritages to join our team.

We believe that our diversity of skills, life experiences, and perspectives enriches our team's approach to work and enhances our ability to succeed together. So, if you are looking for a workplace that appreciates and celebrates your unique qualities, Sandvik Rock Processing Solutions is the perfect place for you.

Who can apply:

This role is open to Australian and New Zealand citizens, Australian permanent residents, and candidates who hold or can obtain a valid working visa for the specified term.

As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position.

If you have any concerns, please know that we are here to support you throughout the application process. We wish you the best of luck with your application.

As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins afterwards.

About Sandvik Rock Processing Solutions:

We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency.

We apply our profound industry expertise in crushing, screening, feeding, loading and wear protection, to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge, full range of digital tools, high-quality OEM spare parts, consumables, and life-cycle services.

Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in 170 countries.

For more information, please visit https://www.home.sandvik/