Job Description:

Position Title:                        Product Support Specialist

Location:                                Northern California, Northern Nevada, Southern Oregon

Reporting to:                         Regional Product Support Manager

Travel Required:                   70%

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the West Coast territory of Northern California, Northern Nevada, and Southern Oregon and the selected candidate must reside in one of these areas.

Main Duties and Responsibilities

Identifies and resolves customer concerns with Genie AWP products

Assists customers with their service training needs and information

Assists engineering as requested with the improvement and development of Genie AWP products

Assists all customers with the safe and proper operation of Genie AWP products

Requires up to 70% travel (fleet vehicle provided) in West Coast Territory (Northern California, Southern Oregon, and Northern Nevada)

Required Qualifications

Must be located in one of the states in the territory - Northern California, Southern Oregon or Northern Nevada

High school diploma or equivalent

3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)

Must have strong interpersonal and communication skills

Valid driving license with clean driving records

Knowledge of construction equipment

Preferred Qualifications

Excellent problem-solving skills

Great attitude and high energy

Excellent learning and training skills

Can work independently or in a team environment

Detail oriented with strong problem-solving skills

The ability to manage multiple tasks despite frequent interruptions

Strong orientation towards quality, safety, and continuous improvement

Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support

Hands-on knowledge of Genie product line is desirable

Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)

Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $90,000 - $103,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.   

While our operations are global, each office or factory is a close-knit community.  We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.  It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at Globaltalentacquisitions@terex.com  

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.