Simsbury, CT, 06070, USA
17 hours ago
Product Support Technician
· Provide excellent customer service to Service Station clients and ensure their satisfaction through quick problem resolution · Bring the customer’s voice alive within the marketing and engineering teams to drive innovation · Ensure product quality issues are identified and reported accurately · Work closely with other departments to enhance their expertise and responsiveness to customer needs. · Initiate continuous improvement projects. · Learn, maintain and continuously develop product knowledge and customer service skills · Experience working in a customer facing role, or equivalent experience requiring active communication via phone/email in a problem-solving context · Experience in a technical role that requires exposure to troubleshooting or problem solving · Demonstrated technical aptitude · Computer skills with Microsoft Office required · Able to work scheduled hours between the hours of 8am – 7pm EST The base compensation range for this position is $31.52 to $36.05 per hour to be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com . "Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
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