The in scope activaties for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo and latitude. Work on the delinquent accounts and perform collection activites Call customers and inform about the account status and collect due amount Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of colelctions Update relevant systems and add service requests basis the discussion with the customer Adhere to laws and regulations while performing collection duties Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer Ensure that the right service is provided to the customer At least 2nd year college completion 1 to 2 Years of contact center experince Minimum 1 Yr of collections experience Need to have good negotiation skills along with proper and assertive communication Understanding of collections domain and comfortable in dealing with international customers Excellent oral and written communication and listening skills Customer centric Attention to details Computer Savy - MS office & Internet Handles contacts with our customers in a polite and friendly way, instilling customer confidence Willingness to work in shifts Must possess good verbal and written communication skills Courteous, with strong customer service orientation Dependable, with proficient attention to detail Preferred industry experience Must be goal oriented Possess insight into self and others