Essential Duties and Responsibilities:
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Service behaviors and OWN IT skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars and always projects Caesars in a positive light to guests.
Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses SPOTLIGHT behaviors when encountering guests. Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers.
Cooks all food orders, including meat, fish, poultry and related items in a quick, timely and accurate manner. Consistently produces foods for all banquet functions and parties and displays them in an attractive manner. Saute, grill, broil, steam, fry, poach, and basically prepares all foods needed for all banquet functions and parties. Produces all soups and sauces, gravies, and other foods of medium and higher complexity as needed per instructions. Organizes and coordinates all foods per the Chef’s instructions. Checks that food is adequately prepared for cooking and serving. Timely replenishes all hot and/or cold foods as needed by each banquet function. Operates various cooking stations and all cooking equipment; and controls food production to include; Sauté and broiler. Mans carving station at banquets as assigned. Ensures cleanliness of food preparation areas, by cleaning and wiping down workstation and utensils before and after each assignment. Follows safety rules and keeps work area clean & orderly. Breaks down workstations, cleans & restocks. Maintains a clean and sanitary work environment as required by the Delaware County Health. Conducts self in an appropriate professional manner at all times. Acknowledges, greets, and converses with customers dining in the banquet, as needed. Consistently follows through with the appropriate actions when asked to complete projects or tasks. Prepares for a rush period of work with-out getting behind. Performs related duties request or otherwise required. Line Attendant, Pantry, Flattop, Fryer etc. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Requirements:
Required to take and pass a Food Service Sanitation course within ninety (90) days of accepting the position.
Has met all the requirements for Intermediate Cook and Cook Be able to work in every kitchen and every station. Be able to do inventory daily and forecast usage for products to prevent running out of anything Be able to watch his/her Chef cook a recipe, then write that recipe and replicate that exact recipe with minimum variance Be able to keep walk in a organized manner, prevent spoilage and use FIFO for proper rotation Be able to train IC and Cooks how to properly replicate menu items or soups and sauces with minimum variance Have a Serve Safe certificate and be able to direct staff in the proper sanitations practices. Be able to direct stewarding when area needs to be up kept, palates removed or kettle cleaned.
Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.
Must be able to obtain and maintain PA Harness license.
Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”
Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer