The Production Design Manager role within Prime Video's Global Shared Services (GSS) leads a dynamic team of designers responsible for creating and delivering high-volume digital assets for one of the world's premier entertainment brands. This position plays a crucial role in supporting Prime Video's diverse content portfolio, which includes award-winning originals like "The Boys," "The Marvelous Mrs. Maisel," and blockbuster films such as "The Tomorrow War." The role demands a leader who can maintain operational excellence while ensuring the team delivers high-quality creative assets that support Prime Video's multi-dimensional entertainment experience across global markets, platforms, and promotional campaigns.

Working within GSS's operationally-driven environment, this position requires a leader who can build and mentor high-performing design teams while collaborating with global stakeholders and external partners. The ideal candidate will combine data-driven decision-making capabilities with implementing scalable processes and fostering innovation in a fast-paced, agile, multinational environment. This role is instrumental in establishing and maintaining design standards, optimizing workflow processes, and ensuring consistent brand representation across various touchpoints. The Design Manager will drive operational efficiencies while balancing creative excellence, meeting tight deadlines, and scaling design operations to support Prime Video's growing content library and expanding global presence.

Key job responsibilities
* Lead and manage a team of +20 designers, ensuring access to necessary information, tools, systems, and resources for optimal performance
* Oversee daily operations and work queue management to meet SLAs
* Develop and implement team performance metrics and goals
* Provide coaching, mentoring, and career development support to team members
* Conduct regular performance reviews and provide constructive feedback and performance improvement plans
* Manage hiring, onboarding, and talent development processes
* Identify and support process improvements
* Conduct regular team meetings and one-on-one sessions with designers to ensure effective communication and design team effectiveness
* Oversee administrative responsibilities including attendance monitoring, time tracking, performance management, and talent reviews
* Escalate complex issues and risks appropriately
* Partner with resource planning and capacity teams to proactively identify and forecast resource requirements
* Partner with designers to conduct deep-dive analyses, identifying root causes of challenges and propose effective solutions
* Facilitate cross-functional communication and collaboration