Production / Project / Installation Manager Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. Primary Purpose & Function America’s number one growing Acrylic Bath System Company, Bath Planet of Northern LA is seeking a Production Manager/Installation Manager in our Monroe, LA and surrounding areas. We offer a very competitive compensation package. Job Responsibilities + Experience in acrylic bath systems is a requirement. + Quality Assurance experience required. + Participate in Hiring & Training + Review time sheets + Review job duties + Manage the installation team + Ensure they meet their accountabilities + Maintain 100% customer satisfaction + 100% Positive feedback from customers on installers + Contact customers 1 week after install for satisfaction review + Contact customers on a weekly basis to keep them informed of the production timeline. + Request customer for referrals, or remind them of program + Planning/Schedule all installations + Review contracts with Sale team prior to ordering + Order all products + Complete permits if required + Manage relationships with vendors + Manage incoming products and warehouse Upcoming installs: + Placing all material orders + Setting install schedules + Quality control & install training + Prepare customer folder + Prepare/gather product together for installers + Maintain customer folders and production in our CRM + Assist Installers issues during installation + Collect Installers Time sheets, Receipts for payroll + Collect from installers completion certificates and money collected + Maintain calendar and update with installs scheduled. (Google) + Maintain calendar for installers requested off days + Coordinate all warranty and service calls + Review your job cost to determine recommendations for improvement + Complete analysis on root cause of service calls + Review information with Owners and what next steps are + Take appropriate action to resolve Powered by JazzHR