Location: Washington D.C.Start Date: October 2024 The Role:  When you work in operations at EF, you play a vital role in fulfilling the company’s mission: Opening the World Through Education. As a Production Specialist, you are responsible for planning and managing the logistics and details of a unique portfolio of tours within North America. To do this, you work closely with suppliers, tour directors, and other teams across Explore America to ensure our tours are well-built and provide an excellent customer experience. The Production Specialist also liaises with the Sales, Product, and Procurement teams to continuously improve our tours and internal operations.   Responsibilities:  Tour ProductionProduce tour itineraries efficiently at scale that support our strategic business objectives around cost and quality management, itinerary optimization, and tour personalization. Collaborate with our Procurement team to identify supplier and contracting needs – such as restaurants, hotels, and attractions – that better serve our customers. Support our Sales staff with expert product knowledge to help them prepare our customers before traveling. Prepare Tour Directors before their tour to better understand our customers and to deliver an excellent on-tour experience. Support our groups on -tour to problem solve incidents and emergency situations, such as itinerary adjustments, group logistic changes, and minor medical issues. Process and Product Improvement Analyze customer feedback and supplier insights to improve tour production efficiency, optimize itinerary flow, and develop tour personalization at scale. Develop and maintain resources that aid in tour production and document standard operating procedures. Collaborate with teams across Explore America to develop and deliver product improvements, product testing, and EF exclusive partnerships.   Requirements: Bachelor’s degree or higher 1- 2 years professional or internship experience Experience managing multiple competing priorities simultaneously Able to think critically and creatively to problem solve under pressure Strong attention to detail while maintaining awareness of the larger mission Great communication skills, both oral and written A self-directed, results-oriented, team player Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.) Interest in technology, database management, and Lean Methodologies are not required but are a plus  The Perks: 
As if changing teachers’ and students’ lives and making the world a better place isn’t enough, we also offer the opportunity to: Live Well Guaranteed base salary + bonus potential 25% company match on your 401(k) Expand your worldview with paid business travel plus three weeks of paid vacation time to start (and four weeks starting in year two) EF is proud to offer a market-leading health and dental benefits plan Access to Employee Assistance Programs Competitive fertility assistance benefits and paid parental leave programs Live your Truth: We believe our business, like our world, is better when we embrace diversity, equity, inclusion and belonging Build your network by joining Explore America’s Diversity, Equity, Inclusion & Belonging Committee Join one (or several) of our employee led clubs or affinity (we call them “EF-inity”) groups such as, LGBTQ+ @ EF, Black @ EF, and Latinos @ EF. Don’t see a resource group, affinity group or club that matches your passion? Feel free to create one! Live Engaged Enjoy comprehensive in-house professional development opportunities with weekly and monthly virtual trainings and workshops Keep up that student mentality with an annual stipend for continued education Live for FUN! Explore the world with discounts on hotels, flights, rental cars, as well as paid travel   About Us: 
EF Explore America, a division of EF Education First, is one of the largest providers of teacher-led student tours in North America. Students and teachers from all across the USA travel with us on tours throughout North America. Tours to Washington, D.C., New York City, and Boston have been our bread and butter for years, and our travelers also expand their worldview by visiting San Francisco, Puerto Rico, Chicago, Montreal, and beyond. From sales and marketing to operations and finance, our teammates are headquartered in Boston with a regional office in Washington, D.C., and presence in New York City, San Francisco, Los Angeles, and throughout Texas.