Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Is seen as a subject matter expert and good resource for peers. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Senior level position performs various and complex item processing functions as necessary, under general supervision. Decisions have greater impact on internal and external customer relationships than at the entry or intermediate levels. May act in a lead role in performing responsibilities.

Duties include: Routine daily maintenance on Opex machine, Document Extraction, Identification of exceptions, cash, credit card payments and foreign items.  Error message identification handling and escalation on equipment issues.
Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier.  Individual ensures that the documents are scanned/imaged appropriately, following department guidelines.  Position requires the operation of high speed machinery used to scan/image documents.  Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions.  Responsible for document retention and all required box proration steps to ensure accurate recordkeeping the individual must be capable of working in a high volume and demanding continuous production environment, including sitting for prolonged periods of time. 

Shift: 3rd Shift Friday through Saturday 9:15am-5:45am

Responsibilities:

Addresses issues in production proactively and handles complex client escalationsPrioritizes and organizes work to increase effectiveness, efficiency, and productivityMonitors and reviews documentation requirementsResolves peer or customer escalations and inquiriesExecutes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

1+ years relatable experience  Ability to process transactions based on documented proceduresBasic Banking Operations experienceTeam player with ability to multitaskAttention to detailAdapts to change and a quick learnerReceptive to coachingProficient in MS Office

Desired Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs – is a continuous learnerCommitment to challenging the status quo and promoting positive change.

Skills:

AdaptabilityAttention to DetailBusiness Operations ManagementCustomer and Client FocusPolicies, Procedures, and Guidelines ManagementCollaborationIssue ManagementOrganizational EffectivenessPrioritizationProblem SolvingConfronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

3rd shift (United States of America)

Hours Per Week: 

40