Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description:

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Is seen as a subject matter expert and good resource for peers. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Senior level position performs various and complex item processing functions as necessary, under general supervision. Decisions have greater impact on internal and external customer relationships than at the entry or intermediate levels. May act in a lead role in performing responsibilities.

Shift: 3rd shift Tuesday through Saturday 9:15pm to 5:45am

Responsibilities:

Addresses issues in production proactively and handles complex client escalations

Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

Monitors and reviews documentation requirements

Resolves peer or customer escalations and inquiries

Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

1+ years relatable experience 

Ability to process transactions based on documented procedures

Basic Banking Operations experience

Team player with ability to multitask

Attention to detail

Adapts to change and a quick learner

Receptive to coaching

Proficient in MS Office

Desired Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Skills:

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: